Payment, Cancellation & Refund Policy
Payment, Cancellation & Refund Policy
1. Payment Terms & Methods
Online Payments:
To secure your booking, all payments must be completed online prior to your appointment.
Taxes:
All listed service prices are exclusive of tax. A standard 5% Value Added Tax (VAT) will be applied to your final total at checkout.
Accepted Gateways:
We accept all major credit and debit cards. Transactions are securely processed via our trusted payment gateways, Stripe and Nomod.
Buy Now, Pay Later:
We proudly offer Tabby and Tamara split-payment options. To use this method, please request a custom payment link. Please note: Choosing Tabby or Tamara will incur an additional 7% processing fee on top of the total service cost.
2. Cancellation & Refund Policy
We understand that plans can change. Since our Spray Tan Specialists travel directly to your location, we require advance notice for any cancellations to manage our schedule effectively.
100% Refund:
Cancellations made at least 24 hours prior to your scheduled appointment time are eligible for a full 100% refund.
50% Refund:
Cancellations made between 12 and 24 hours prior to your scheduled appointment time will receive a 50% refund. The remaining 50% covers the reserved time slot.
No Refund:
Cancellations made less than 12 hours before the scheduled appointment are strictly non-refundable.
3. Refund Processing Times
If your cancellation meets the criteria for a refund, it will be initiated automatically by our system the moment the appointment is canceled.
Please allow 7 to 14 business days for the funds to reflect in your account. The exact timeline depends entirely on your bank or credit card issuer’s processing speed. Refunds will only be credited back to the original payment method used.
4. Rescheduling & No-Shows
No-Shows:
If our Specialist arrives at your location and you are unavailable or cannot be reached within a 15-minute grace period, the appointment will be marked as a “No-Show.” No-shows are treated as late cancellations and are strictly non-refundable.
Rescheduling:
You may reschedule your appointment without any penalty if the request is made at least 12 hours before your original time slot (subject to availability).
Right to Cancel:
Tan With Eve reserves the right to cancel or reschedule an appointment due to severe weather, unsafe travel conditions, or emergencies. In the rare event that we must cancel, you will be offered a priority reschedule or a full 100% refund.