Terms & Conditions

1. Contact Information

You can contact our team online or through social media.

Website:
https://bookings.tanwitheve.com/contact

Instagram:
https://www.instagram.com/tan_with_eve/

2. Spray Tanning Health & Safety

Client safety is our top priority. We provide consultations prior to your session to ensure the best and safest results. Please adhere to the following medical and safety guidelines:

Pregnancy:
If you are in your first trimester of pregnancy, please consult your doctor before booking a spray tan.

Skin Conditions & Health:
Do not use spray tanning services, or check with your doctor regarding your suitability, if you have asthma, suffer from eczema or psoriasis, have open wounds, cuts, or burns, or are taking medication that may affect your skin’s pH levels (most commonly antibiotics).

Treatment Waiting Periods:
You must leave a minimum of 24 hours between your spray tan and any of the following treatments: hot waxing, tattooing, bleaching, laser hair removal, or electrolysis.

Changes to Health:
Clients are required to inform their Spray Tan Specialist immediately of any changes to their medical history, including pregnancy, new medications, or newly diagnosed skin conditions.

3. Age Restrictions

Persons under the age of 16 must have a parent or guardian present at the location for the entire duration of the spray tanning session.

Clients aged 16 to 18 may attend the appointment without a parent or guardian, provided prior consent has been given.

4. Mobile Appointments & Location Requirements

Readiness:
We politely ask all clients to be fully prepped and ready at their designated location at the scheduled appointment time.

Delays:
Due to the travel schedules of our Specialists, if you are unavailable or significantly delayed upon our arrival, we may not be able to complete your service. Priority must be given to our daily schedule, and delays exceeding our 15-minute grace period will be treated as a non-refundable no-show.

Property:
While our Specialists use professional pop-up tents and take the utmost care in your home or hotel, Tan With Eve cannot accept responsibility for any accidental damage to property or belongings. We advise clearing adequate space for the tanning tent prior to our arrival.

5. Packages & Expirations

Validity:
All spray tan packages (e.g., 3-Month Unlimited, 10-Session Packages) are valid for exactly 12 months from the date of purchase, unless stated otherwise.

Non-Transferable:
Packages are assigned to your personal account and cannot be shared or transferred to other clients.

Pausing Packages:
We may be able to pause packages in exceptional medical circumstances. Requests must be sent in writing to our contact email and are assessed on a case-by-case basis. You may be asked to provide supporting evidence, such as a doctor’s note. We reserve the right to refuse the extension of packages.

6. Refunds & Cancellations

Please refer to our dedicated Payment, Cancellation & Refund Policy for full details regarding appointment cancellations.

Package Refunds:
Customers have a 14-day cooling-off period from the day of an online package purchase to request a refund, provided no sessions have been used. If the cooling-off period has passed, or if sessions have been redeemed, packages are non-refundable.

7. Promotions, Discounts & Offers

Tan With Eve occasionally runs promotions. The following general rules apply to all offers unless otherwise stated:

General Exclusions:
Discounts cannot be used in conjunction with any other offer, promotion, or package pricing.

New Customer Offers:
Dedicated “New Customer” promotions are strictly valid for first-time clients only. We reserve the right to refuse a promotion if a customer has registered a duplicate account.

Offer Withdrawal:
Tan With Eve reserves the right to amend or withdraw offers, discounts, or promotions at any time without prior notice.

8. Social Media Competitions

Any competitions run across our social media platforms will be drawn at random. Winners will be contacted directly via our official Instagram or Facebook page. We will never ask for your bank details or direct you to an external link to claim a prize. Our promotions are in no way endorsed, administered by, or associated with Instagram or Facebook directly.